Truly · FAQ

Questions, answered

Where to buy, sizes, care, and how new-arrival alerts work.

A cream and light-blue striped short-sleeve top, laid flat.

Where to buy

Where can I buy Truly?

In Von Maur stores, in the girls’ and toddler departments. Find your nearest store on vonmaur.com.

Can I buy from this site?

Not here. This is where you can see the whole line first. To buy, visit a Von Maur store.

Is every style in every store?

Not always. Each store chooses its own mix, so if you are after a particular piece, it is worth calling your Von Maur before you go.

Sizes & care

What sizes does Truly come in?

Toddler 2T–4T, girls 4–6X and girls 7–16. Toddler sizes come on the styles that carry down, so not every style runs in every range.

How do the clothes hold up?

They are made for real play, then real laundry. Fabrics are chosen to wash well and keep their shape and colour, so a sweater still looks right after a month of school days.

How should I wash them?

Follow the care label sewn into each piece. Most of the line is easy care; the label tells you which knits prefer cold water and a lay-flat dry.

Safety

How do you think about safety in kids’ clothes?

Children’s clothing has requirements that grown-up clothing does not, so safety is part of how every piece is designed and made: how it is constructed, which trims and closures it uses, and how it is labelled and tested. It is built in from the start, not checked at the end.

New arrivals & the game

How do I hear about new styles?

Join the new-arrival alerts at the bottom of any page. New styles and nothing else. You need to be 13 or older to sign up; parents, sign up for younger kids.

What is the game?

Yay or nay: real Truly pieces, one at a time. Make the call, then see how everyone else called it. The games are for players 16 and over.

Retailers

Do you sell to stores?

Yes. Retailers, everything you need is on the For retailers page.

New-arrival alerts

Be first to see what’s new

New Truly styles as they land at Von Maur, and nothing else. Unsubscribe anytime. For ages 13 and up; parents, sign up for younger kids.